Delivery
Delivery
It will usually take us 1-3 days to make your order, this can be more during busier gifting seasons like Christmas and Mothers Day or on annual holidays.
If you need something making urgently, please Whatsapp text me on 07957 988054 to ensure we can meet your deadline, or message via the little chat box below.
Delivery is £1.99 or Free when you spend over £50 and will arrive via the Royal Mail Tracked 24 Service as standard, you should automatically be sent your dispatch updates via email.
It should take up to 5 days to arrive once your order is shipped, please get in contact if you are still waiting after a week.
We currently only post to the UK.
Returns
We accept returns on all items as long as not personalised with more than 1 letter on one component, for any reason as long as they are returned in the same new state they were sent in. The buyer is liable for return postage costs.
1. Send me contact via email to advise me of your return. see your original order confirmation for the email. I will reply with returns address and packaging advice.
2. Package up your item as close to how it looked upon receiving, not forgetting to write your name in somewhere so I know who it belongs to, pop along to the post office to send your item back. Don’t forget to track/record the item and/or get proof of posting.
3. Once back with us, we will process your full refund, this will include original postage costs, to the original method of payment.
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