It will usually take us 1-3 days to make your order, this can be more during busier gifting seasons like Christmas and Mothers Day or on annual holidays.
If you need something making urgently, please call me on 01604 325025 to ensure we can meet your deadline.
Delivery is usually Free and will usually arrive via the Royal Mail Tracked 48 Service with Upgrades to Tracked 24 or Special Delivery, you should automatically be sent your dispatch updates via email.
It should take 1-10 days to arrive once your order is shipped depending on service chosen, please get in contact if you are stil waiting after a week though.
You can upgrade the postage to next day, although bear in mind it may take me up to 1-2 days to make the product, so please call to get an estimated ship date first on 01604 325025
We currently only post to the UK.
We accept returns on all items for whatever reason as long as they are returned in the same new state they were sent in. The buyer is liable for return postage costs.
1. Send me contact via Contact form to tell us you’d like to return.
2. Package up your item as close to how it looked upon receiving, not forgetting to write your name in somewhere so I know who it belongs to, pop along to the post office to send your item back. Don’t forget to track the item and get proof of posting.
3. Once back with us, we will process your full refund, this will include original postage costs, to the original method of payment.