Some of the more common questions you may have
1. How do I shop?
Browse through the categories, click on the ones you like and click the 'Add to Cart' icon, when you have finished there is a trolley symbol at the top right of the page, click that then follow the on screen instructions
2. What methods of payment do you accept?
All cards as shown at the bottom of the page, managed by Shopify or Paypal
These are secure third party options and I see no other information that you provide apart from what I need to send your items.
3. How much is shipping?
Shipping is free, this is with a Signed For first class service via Royal Mail. You can upgrade to Special Delivery which should arrive the day after I post it.
4. How is my handmade jewellery packaged?
Jewellery will be presented in a grey cardboard box which can be recycled or used for other jewellery too, complete with a gemstone meaning and care card, it is then placed in a recyclable box sealed with paper tape, the tissue paper is recycled and most of the waste can be composted
5. How long will it take?
Please allow 3 days for me to make your order, in reality, stamped and personalised items take 2-3 days and other items take 1-2 days. Weekends are non work days
6. I want something made to order...
If you don't like the colour, length, pendant, want matching items, made to match clothing...anything. Just contact me
7. What if I don't like my jewellery?
First things first; Contact me
For feedback it would be nice to know if there is a problem with the delivery or jewellery, you need to contact me within 14 days to express wishes to return and then another 14 days to return your jewellery for a full refund.
Earrings and personalised jewellery cannot be returned
8. What if my jewellery breaks?
Despite best efforts; using the best wire there is and thickest silver possible for the design, handmade jewellery can be a bit more fragile as silver tends to be softer than other metals, take care not to get the jewellery caught on or in anything and follow the care instructions with the jewellery
However if it does break for whatever reason, please get in contact
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